The trial shoe program was created to give customers who are not able to visit our store in Barcelona the ability to confirm their size if they're in between sizes and unsure what size to order. The trial shoes are a pair of fitting shoes that include two right side shoes with a 1/2 size difference. For example, if a customer is unsure if they are a size 8 1/2 or 9, they can order a pair of trial shoes and receive the right side in both a 8 1/2 and a 9 to compare.
Below are details of the process of the Trial Shoe Program:
1. Customer chooses the two sizes that they are unsure of. 2. Customer pays for the trial shoes which is a deposit that will be credited towards a pair of shoes or boots. 3. Norman Vilalta ships the trial shoes to the customer. 4. Customer tries on the shoes at home and confirms which size fits better. 5. Customer mails back the trial shoes to Norman Vilalta and confirms the size that they prefer and the shoe or boot that they would like their deposit to be credited to. Customer will need to pay for any difference in price, if they choose a more expensive shoe. 6. Upon receipt of the trial shoes and payment for any difference in price, Norman Vilalta will ship the shoes with the confirmed size to customer.
Please note that the customer is responsible for shipping costs of the trial shoes to their residence and back to Norman Vilalta. Shipping costs will not be counted towards the deposit. Free shipping discount codes do not apply to the shipment of trial shoes.
Feel free to send us an email at firstname.lastname@example.org if you have any questions.