Customs & Import Taxes

Customs & Import Taxes

• Customer Responsibility: Norman Vilalta is not responsible for any customs fees or import taxes. You are responsible for coordinating with the customs office in your country to arrange payment and delivery.

Invoice & Documentation

• Accurate Invoices: All shipments include an invoice detailing the full amount paid, including deposits, balance payments, and shipping costs.
• No Undervaluing: We cannot declare a lower price or value than what was actually paid. Please do not request any invoice adjustments, as this is illegal.

Returned Shipments

• If a shipment is returned to Norman Vilalta because the customer refuses to pay customs fees, we will issue a refund minus the cost of receiving the returned goods. Spanish customs imposes fees on all returned items.

Brexit Information

• VAT & Import Tax: We do not charge VAT on orders from the UK. However, shipments to the UK may be subject to local import taxes.
• Spanish Preferential Origin: We include documentation confirming our products’ Spanish preferential origin.
• Further Inquiries: For the latest rules and regulations, please check with the appropriate UK import tax office.