Customs & Import Taxes

General Policy

Customer Responsibility (Non-USA Orders):
For all orders shipped outside the United States, Norman Vilalta is not responsible for customs duties, VAT, or import taxes. Customers are responsible for working with their local customs office to arrange payment and delivery.

United States Orders – Updated Policy

US Customs Fees Waived:
As of August 18th, 2025, Norman Vilalta will cover US customs duties for eligible new online orders shipped to the United States. If your order includes the label “US Customs Duties Paid,” in the SKU you will not be charged import duties upon delivery.

Please note:
– This applies only to new online orders placed on or after August 18th, 2025.
– It does not apply to Handmade, Made-to-Order (MTO), or Group-Made-to-Order (GMTO) shoes already in production before this date.
– Shipping costs are not waived and will be calculated separately at checkout.
– A 15% restocking fee will apply to returns on orders with customs coverage, to help offset the duties we’ve already paid.
– This policy applies only to customers in the USA and is subject to change depending on evolving trade regulations.

Invoice & Documentation

– Accurate Invoices: All shipments include an invoice reflecting the total amount paid—including any deposits, balance payments, shipping costs, and, where applicable, design fees.
– No Undervaluing: We are legally required to declare the correct value of goods and services. Please do not request invoice modifications.

Returned Shipments

If a shipment is returned to us due to unpaid customs fees (when applicable), the refund will be issued minus the cost of return shipping and any duties or fees assessed upon re-entry to Spain.

UK & Brexit

– VAT & Import Taxes: We do not charge VAT on UK-bound orders. However, local import taxes may still apply.
– Spanish Preferential Origin: All shipments include documentation certifying Spanish preferential origin, which may reduce or exempt certain duties.
– Need More Info? Please consult your local UK customs office for the most up-to-date information.