Customs & Import Taxes

General Policy

Customer Responsibility (All Other Countries)

For orders shipped outside the countries covered by our Customs Duties Paid program, Norman Vilalta is not responsible for customs duties, VAT, import taxes, or other fees charged by the destination country. Customers are responsible for arranging payment with their local customs authority before delivery.

United States Orders

Customs Duties Paid

Norman Vilalta covers customs duties on eligible online orders shipped to the United States.

Effective Date: This policy applies only to eligible online orders placed on or after August 18, 2025.

Eligible products will display the "Customs Duties Paid" designation on the product page and at checkout.

Please note:

• Applies only to eligible online orders placed on or after August 18, 2025.
• Shipping charges are calculated separately at checkout.
• A 15% restocking fee applies to approved returns on orders covered under the Customs Duties Paid program to help offset duties already paid on your behalf.
• This policy applies only to customers in the United States and may change in response to evolving trade regulations.

United Kingdom Orders

Customs Duties Paid

Norman Vilalta covers customs duties on eligible online orders shipped to the United Kingdom.

Effective Date: This policy applies to eligible online orders placed on or after July 21, 2026.

Eligible products will display the "Customs Duties Paid" designation on the product page and at checkout.

Please note:

• Applies only to eligible online orders placed on or after July 21, 2026.
• Shipping charges are calculated separately at checkout.
• A 15% restocking fee applies to approved returns on orders covered under the Customs Duties Paid program to help offset duties already paid on your behalf.
• This policy applies only to customers in the United Kingdom and may change in response to evolving trade regulations.

Invoice & Documentation

• Accurate Invoices: Every shipment includes a commercial invoice reflecting the full value of the order, including deposits, balance payments, shipping charges, and any applicable design or customization fees.
• No Undervaluing: We are legally required to declare the correct commercial value of all goods and services. We cannot modify invoices or declare lower values for customs purposes.

Returned Shipments

If a shipment is returned to us because customs duties, taxes, or import charges were not paid (where applicable), any refund will be issued after deducting:

• Return shipping costs.
• Any customs duties, taxes, brokerage fees, or other charges incurred upon the shipment's return to Spain.

Questions?

Customs regulations vary by country and may change over time. If you have any questions before placing your order, please contact us. We'll be happy to advise you based on your shipping destination.