Shipping & Handling

Worldwide Shipping: We ship worldwide with tracking via DHL Express. Shipping and handling rates are calculated at checkout.
Lead Times: Each product description will specify the number of days needed for our team to hand-finish your shoes before dispatch.

Occasionally, we offer free worldwide shipping through online promotions or discount codes.
Discount codes cannot be applied retroactively to previous orders or orders already in progress.

Customers are responsible for all shipping costs related to exchanges and returns (including returning fitting shoes).
We do not refund shipping fees for returned items.

Customer Responsibility: Norman Vilalta is not responsible for customs fees or import taxes. You are responsible for coordinating with your local customs office to arrange payment and delivery.
Accurate Invoices: All shipments include an invoice detailing the full amount paid for both products and shipping. This invoice reflects the total payment, including deposits, balance payments, and shipping costs.
No Undervaluing: We cannot declare a lower price or value for any product shipped. Please do not request this, as it is illegal.
Returned Shipments: If a shipment is returned to us because the customer refuses to pay customs fees, we will issue a refund minus any costs charged by Spanish customs to receive the returned goods.

We do not charge VAT on orders shipped to the UK.
However, shipments to the UK may be subject to local import taxes. Please check with the relevant UK authority for the latest regulations.