We offer worldwide shipping via DHL Express and UPS. All shipping and handling rates are as quoted upon checkout.
Each shoe description will specify the amount of days necessary for our team to hand patina and polish the shoes before the order will be dispatched.
On occasion we offer free worldwide shipping through online promotions with discount codes. Discount codes are not applicable retroactively to previous orders or any order already in process.
Customers are responsible for the shipping costs for all exchanges and returns.
Norman Vilalta is not responsible for any customs fees. Customers must coordinate with the appropriate customs office of their residing country to coordinate the pick up or delivery of their shipment, and to process payments for any customs charges.
All shipments include an invoice that specifies the amounts paid for products and shipping.
We cannot declare a lower price paid or a lower value of any products shipped on any invoice. Please do not contact us with this request.